net22's Privacy Policy

net22 ("we", "us", "platform") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes what information we collect when you use net22's website, mobile site, or application ("services"), how we use that information, who we may share it with, and what your rights are.

This Policy applies to all individuals who use our services — whether or not they are registered members. By using our services, you are considered to have consented to the terms described in this Policy. If you disagree with any term in this Policy, please refrain from using our services and contact our support team.

1. What Information We Collect

1.1 Information You Provide Directly

When you open an account at net22 or use our services, you may voluntarily provide the following information:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket, or Upay account numbers)
• Contact details provided when submitting a support request

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device model
• Login time, session duration, and list of pages visited
• Gaming activity, betting history, and transaction logs
• Information obtained through cookies and similar tracking technologies

1.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may also collect a limited amount of information from trusted third-party service providers.

2. Purpose of Data Use

Collected information is used for the following purposes:

• Account registration, verification, and management
• Processing deposits and withdrawals
• Running betting and gaming services without interruption
• Maintaining compliance with applicable laws and regulations and Know Your Customer (KYC) verification
• Detecting and preventing fraud, money laundering, and other illegal activities
• Enforcing responsible gaming policies and protecting users
• Providing support services and resolving complaints
• Improving service quality, fixing errors, and conducting security checks
• Sending relevant promotional messages with your consent

3. Information Disclosure & Sharing

We may share your information with selected third parties in the following limited circumstances:

3.1 Service Provider Partners

Minimum necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and managing technical infrastructure. These partners are obligated to use the information only for the specified purpose.

3.2 Legal Obligations

We may disclose relevant information if required to comply with a legitimate request from a government or regulatory authority, a court order, or applicable law.

3.3 Fraud & Security

Information may be shared with relevant authorities to prevent serious fraud, illegal activity, or threats to the safety of other users.

3.4 Business Transfer

In the event of a future business merger, acquisition, or asset transfer, user information may be transferred to new ownership — however, this Policy will remain in effect in such cases.

4. Cookies & Tracking Technologies

net22 uses cookies and similar technologies that help improve the functionality of our platform and the user experience.

4.1 Essential Cookies

These are necessary for operating the service — these cookies are used to maintain login sessions, carry out security checks, and ensure core site functionality.

4.2 Analytics Cookies

We use analytics cookies to understand how users interact with our platform and to improve service quality. Information obtained from these cookies is generally processed in aggregated form.

4.3 Cookie Controls

You can control or reject cookies through your browser settings. Please note, however, that disabling essential cookies may affect some site functionality.

5. Data Security Measures

net22 applies industry-standard technical and organisational measures to protect your information:

• All data transmissions are secured using SSL encryption technology
• Sensitive information is stored in encrypted databases
• Account access is controlled through a strict verification process
• Regular security audits and risk assessments are conducted
• Staff receive training on data protection
• Access to information is restricted on a need-to-know basis

6. Data Retention Period

We retain your information for as long as necessary to provide services, meet legal obligations, and resolve disputes.

• Active account data: retained until the account is closed
• After account closure: retained for a limited period as required by applicable legal requirements
• Transaction records: retained for a set period to maintain compliance with financial regulations
• After the retention period, information is securely deleted or anonymised

7. Your Rights & Choices

You have the following rights regarding your personal information:

7.1 Right of Access

You may request a copy of what information we hold about you.

7.2 Right of Rectification

If there is any inaccuracy or incompleteness in your information, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, if there is a legal obligation or an active dispute is being resolved, this request may not be fulfillable.

7.4 Objection to Processing

You may withdraw your consent at any time to stop receiving marketing messages.

7.5 Request Process

To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time.

8. Protection of Minors

net22's services are for adults aged 21 or older only. We do not intentionally collect personal information from minors. If it comes to our attention that a minor is using our platform, their account and associated information will be deleted immediately. If a parent or guardian believes their child is using our services, please contact us.

9. Third-Party Links & Services

Our platform may have connections to third-party services such as payment gateways and game providers. Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi have their own privacy policies. net22 is not responsible for how your information is handled by these third-party services.

10. International Data Transfer

Our servers or service provider partners may be located outside Bangladesh. In such cases, your information may be transmitted to and stored in another country. We ensure that such transfers are conducted in accordance with applicable data protection standards and with appropriate safeguards in place.

11. Policy Changes

We may update this Privacy Policy from time to time. For significant changes, we will publish a notice on our platform and will endeavour to inform registered users by email. Continuing to use our services after a change has been made will be considered your consent to the new policy. We therefore recommend checking this page regularly.